Informativa sulla privacy

1. Who We Are

This Privacy Policy applies to Solo Spa & Wellness Center in Sharm El Sheikh, Egypt, operating the website solospasharm.net.

• Data controller: Solo Spa & Wellness Center.
• Contact: info@solo-spa-eg.com | +20 109 420 0006.

2. Information We Collect

• Identity & contact details: name, email, phone number.
• Booking details: treatment, date, time, number of guests, special requests.
• Payment information: processed securely by CIB payment gateway; we do not store full card numbers on our servers.
• Technical data: IP address, browser type, pages visited, and cookies (see Section 7).
• Communications: messages you send via contact or booking forms.

3. How We Use Your Information

• To process and confirm your spa bookings and payments.
• To communicate about your appointment (confirmations, reminders, changes).
• To respond to enquiries and provide customer support.
• To improve our website, services, and guest experience.
• To comply with legal obligations and prevent fraud.
• For marketing only if you have given explicit consent (you may opt out at any time).

4. Legal Basis for Processing

• Contract: processing necessary to fulfil your booking.
• Consent: where you agree to marketing or optional cookies.
• Legitimate interests: website security, analytics, and service improvement.
• Legal obligation: tax, accounting, or regulatory requirements.

5. Sharing Your Information

• Payment partners: Commercial International Bank (CIB) and related payment processors to complete transactions.
• Service providers: hosting, email, and analytics tools bound by confidentiality agreements.
• We do not sell your personal data to third parties.
• We may disclose information if required by law or to protect our legal rights.

6. Data Retention

• Booking and payment records are retained as required for accounting, tax, and dispute resolution (typically up to 5 years).
• Marketing data is kept until you withdraw consent.
• Technical logs may be retained for a shorter period for security purposes.

7. Cookies & Analytics

• We use cookies and similar technologies for essential site functionality, analytics (e.g. Google Analytics), and marketing tags (e.g. Google Ads, Meta) where applicable.
• You can control cookies through your browser settings; disabling some cookies may affect site functionality.

8. Your Rights

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion where legally permitted.
• Object to or restrict certain processing.
• Withdraw marketing consent at any time.
• To exercise your rights, contact us at info@solo-spa-eg.com.

9. Data Security

• We use HTTPS encryption, secure hosting, and industry-standard measures to protect your data.
• Payment card data is handled by CIB; we do not store CVV or full card numbers.

10. International Guests

If you visit us from outside Egypt, your data may be processed in Egypt. By using our website and services, you acknowledge this transfer.

11. Changes to This Policy

• We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect any changes. Continued use of our website after changes constitutes acceptance.

12. Cancellation & Refund Policy

This Privacy Policy covers personal data only. Rules for changing, cancelling, or refunding a booking are set out in our separate Cancellation & Refund Policy.

• Cancellation Policy / Refund Policy page: https://solospasharm.net/refund-policy (also available at https://solospasharm.net/cancellation-policy).
• If you change or cancel a booking, refund eligibility depends on how much notice you give before the appointment (full refund 24+ hours before; 50% between 24–12 hours; no refund under 12 hours or for no-shows).
• If you do not change or cancel your booking and attend as scheduled, no cancellation or refund applies — the service is delivered as booked.