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Booking Terms

Cancellation & Refund Policy

Clear, fair terms for your peace of mind when booking spa treatments online.

Last updated: June 2026

1. Cancellation Before Your Appointment

  • 24 hours or more before your appointment: full refund (100%).
  • Between 24 and 12 hours before your appointment: 50% refund.
  • Less than 12 hours before your appointment: no refund.

2. No-Show

  • If you do not arrive at the scheduled time without prior notice, the booking is considered fully used and no refund will be issued.

3. Late Arrival

  • Please arrive 10–15 minutes before your session.
  • Late arrival will reduce the service duration to match the remaining appointment time.
  • If you are more than 15 minutes late, Solo Spa reserves the right to cancel the session without a refund.

4. Booking Changes

  • You may reschedule free of charge at least 24 hours before your appointment, subject to availability.
  • We cannot guarantee the same therapist or treatment room when rescheduling.

5. Cancellation by Solo Spa

  • In rare cases, Solo Spa may need to cancel or reschedule due to operational, technical, or emergency circumstances.
  • In such cases, you may choose either a full reschedule or a full refund of the amount paid.

6. Refund Method

  • Refunds are processed to the same payment method used for the original booking (card payments via CIB gateway).
  • Cash refunds are not available for card payments.
  • Refunds may take 5–14 business days depending on your bank or payment provider.

7. Special Offers & Packages

  • Promotional offers, packages, or gift cards may have different cancellation and refund terms, which will be stated at the time of purchase.
  • Gift cards are non-refundable for cash.

8. Force Majeure

  • Solo Spa is not liable for cancellations or delays caused by circumstances beyond our control, including natural disasters, government decisions, utility outages, or similar emergencies.