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Legal Terms

Terms & Conditions

Please read these terms carefully before booking a treatment or making a payment on our website.

Last updated: June 2026

1. Agreement to Terms

  • By accessing solospasharm.net, submitting a booking request, or making a payment, you agree to these Terms & Conditions, our Privacy Policy, and our Cancellation & Refund Policy.
  • If you do not agree, please do not use our website or services.

2. Services & Pricing

  • Solo Spa offers spa treatments, packages, and wellness programs as described on our website.
  • Prices are displayed in Egyptian Pounds (EGP) unless otherwise stated and include applicable taxes where required.
  • We reserve the right to update prices; the price confirmed at the time of booking applies to your reservation.
  • Treatment descriptions are indicative; minor variations may apply based on guest needs and therapist assessment.

3. Bookings & Payments

  • A booking is confirmed only after you receive written confirmation from Solo Spa (email or message).
  • Online payments are processed securely through Commercial International Bank (CIB).
  • You must provide accurate contact and payment information.
  • You must be at least 18 years old to make a booking and payment, or have parental/guardian consent.
  • Agreeing to our Cancellation & Refund Policy is required before completing payment.

4. Guest Responsibilities

  • Arrive 10–15 minutes before your scheduled appointment.
  • Inform us of any health conditions, allergies, pregnancy, injuries, or medications relevant to your treatment.
  • Follow therapist instructions and spa house rules at all times.
  • Solo Spa reserves the right to refuse or discontinue service if a guest is under the influence of alcohol or drugs, behaves inappropriately, or poses a health or safety risk.

5. Health & Safety Disclaimer

  • Spa treatments are for relaxation and wellness and are not a substitute for medical diagnosis or treatment.
  • Guests with serious medical conditions should consult a physician before booking.
  • Solo Spa is not liable for adverse reactions not disclosed by the guest prior to treatment.

6. Cancellations & Refunds

  • Cancellation and refund rules are set out in our Cancellation & Refund Policy, which forms part of these Terms.
  • Refunds for card payments are processed back to the original card via CIB; cash refunds are not available for card transactions.

7. Intellectual Property

  • All website content (text, images, logos, design) is owned by Solo Spa or its licensors and may not be copied or reproduced without permission.

8. Limitation of Liability

  • To the fullest extent permitted by law, Solo Spa shall not be liable for indirect, incidental, or consequential losses.
  • Our total liability for any claim relating to a booking shall not exceed the amount paid for that specific service.
  • We are not responsible for loss or damage to personal belongings brought to the spa.

9. Force Majeure

  • Solo Spa is not liable for failure to perform due to events beyond reasonable control, including natural disasters, government actions, pandemics, power outages, or civil unrest.

10. Governing Law

  • These Terms are governed by the laws of the Arab Republic of Egypt.
  • Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Egypt.

11. Changes to Terms

  • We may update these Terms & Conditions at any time. The updated version will be posted on this page with a revised date.